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Frequently Asked Questions

What measurements do you need? 

If you are unsure about sizing please refer to my measuring guides here.

Do you accept custom orders?

Send me a message if you have a specific fabric or style in mind and I will do my best to help.

Browse my fabric library  and previous collections to garner inspiration. I would recommend signing up for my newsletter for early access to my next limited edition collection.

When will The next collection launch

In November, a new limited edition Autumn / Winter collection will be available to preorder.

In March, a fresh limited edition Spring / Summer collection will be available to pre-order.

How long will my order take to make? 

My dispatch time various depending on the status of my order book, custom orders are usually complete within 3 - 7 weeks. It is important to let me know if you need your order for specific date and I will do my best to help. Upon receipt of your order, I will be in touch to confirm the details will provide updates with an accurate delivery date.

How long will delivery take?

I provide Royal Mail tracking information for every order, delivery times can vary so I appreciate your patience, within the UK parcels usually arrive within 1-2 working days. 

For international deliveries please expect your parcel to arrive within 5 - 14 working days. 

 

Can I return my order?

Customer satisfaction is crucial for my small business so please let me know as soon as possible if there is a problem and I will find a solution for you. Please note due to the personalised nature of made to order items it is likely I can only offer exchanges and alterations.

Postage methods and cost?

For UK customers I only use Royal Mails 1st class signed for service or special next delivery.

For international customers I use Royal Mails international tracked and signed service.

Appropriate postage costs are automatically generated at checkout but please feel free to message me for a quote.

Customs and import taxes?

Please be aware of any customs and import taxes that may apply in your country before you place your order, I am not responsible for fees or delays due to customs.

Can I return my order?

Customer satisfaction is crucial for my small business so please let me know as soon as possible if there is a problem and I will find a solution for you. Please note due to the personalised nature of made to order items it is likely I can only offer exchanges and alterations.

More questions?

Contact Melissa 

Isle of Mull, Scotland

(I do not currently offer consultations in person)

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