Frequently Asked Questions
What measurements do you need?
If you are unsure about sizing please contact me for more information and refer to my size & measuring guides here.
How long will my order take to make?
My dispatch time is currently longer than usual: 4 - 6 weeks, please do let me know if you need your order for specific date and I will do my best to help.
Postage methods and cost?
For UK customers I only use Royal Mails 1st class signed for service or special next delivery.
For international customers I use Royal Mail tracked service.
Postage costs are automatically generated at checkout but please feel free to message me for a quote.
How long will delivery take?
Delivery times can vary so I appreciate your patience, within the UK parcels usually arrive within 1-2 working days.
For international deliveries please expect your parcel to arrive within 5 - 10 working days.
Can I return my order?
Customer satisfaction is crucial for my small business so please let me know as soon as possible if there is a problem and I will find a solution for you. Please note due to the personalised nature of made to order items it is likely I can only offer exchanges and alterations.
Customs and import taxes?
Please be aware of any customs and import taxes that may apply before you place your order, I am not responsible for fees or delays due to customs.
Do you accept custom orders?
I welcome special requests. Send me a message if you have a specific fabric or style in mind and I will do my best to help.
Isle of Mull
(I do not currently offer consultations in person)
My rural location means I rarely have signal! Although I do respond to emails daily.